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IDEXX General Terms and Conditions

North America

The following terms and conditions of sale apply to sales of products and licenses of software by IDEXX to customers located in the United States and Canada.
The following terms and conditions of sale apply to the provision of reference laboratory services by IDEXX U.S. and Canadian reference laboratories.
The following terms and conditions of sale apply to the provision of IDEXX’s telemedicine services.
The following terms and conditions of sale apply to IDEXX SmartFlow Patient Workflow Software for customers located in the United States and Canada


Europe, Middle East and Africa

The following terms and conditions of sale apply to sales of products and licenses of software by IDEXX B.V. or our affiliated European companies, to customers located in Europe, the Middle East and Africa.

The following terms and conditions of sale apply to the provision of reference laboratory services by IDEXX European reference laboratories.

The following terms and conditions of sale apply to the provision of reference laboratory services by IDEXX South Africa reference laboratories.

The following terms & conditions and Data Protection Agreement as it relates to the use of VetConnect PLUS applies to the software licenses provided by IDEXX B.V. or our affiliated European companies, to customers located in Europe, the Middle East and Africa


Australia and New Zealand

The following general terms and conditions of sale apply to sales of products, licenses of software and the provision of reference laboratory services by IDEXX to customers in Australia and New Zealand.
The following terms and conditions of sale additionally apply to the provision of reference laboratory services by IDEXX Australia/New Zealand reference laboratories.
The following terms and conditions of sale apply to IDEXX SmartFlow Patient Workflow Software for customers located in Australia and New Zealand.


South America


Asia Pacific

The following terms and conditions of sale apply to sales of products and licenses of software by IDEXX to customers located in Asia Pacific (excluding Australia and New Zealand).
The following terms and conditions of sale apply to the provision of reference laboratory services by IDEXX Japan reference laboratories.

The following terms and conditions of sale apply to the provision of reference laboratory services by IDEXX Korea reference laboratories.


ezyVet and Vet Radar

The below terms and conditions apply globally to our ezyVet and Vet Radar software offerings. The below Data Processing Agreement (DPA) applies to customers located in countries with relevant data protection laws, as described in the DPA.